Why customer relationships are important!

Post Date: 1st Jun 2018

Author: Sharon Southcott

I recently had some plumbing work done at home. Choosing the right plumber wasn’t just about his plumbing skills – it was also about whether I liked him and trusted him in my home. The different plumbers who quoted each undoubtedly knew their trade and were similar priced but what differentiated them? Why did I […]

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How to attract, motivate and retain employees

Post Date: 1st May 2018

Author: Sharon Southcott

Why is it important to attract, motivate and retain employees? Well it is because your employees are your greatest assets. In the retail environment your customer-facing staff are key to your reputation and service delivery. So attracting the right people to serve your customers is key to your success. What do you look for in […]

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Delivering a motivating team briefing

Post Date: 1st Apr 2018

Author: Sharon Southcott

One of the strongest influences on people’s level of motivation is their attitude and expectations. If people don’t believe they can achieve or they imagine barriers it will knock their confidence and in some cases stop them trying. The most common way that managers attempt to motivate their staff during team briefings is to raise […]

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Getting the most from your training budget

Post Date: 1st Mar 2018

Author: Sharon Southcott

Investing in training can be a serious commitment for an organisation. All too often organisations cease investing in people when budgets are tight. Don’t freeze training and development look at ways to ensure training is more effective. People learn in different ways and understanding different learning needs and adopting different methods ensures everyone receives the […]

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