Training Courses Suitable for Any Business
We understand that training time is limited and individual learning styles vary. Our tailored courses address specific organisational needs through flexible delivery methods. We focus on clear objectives and measurable results, equipping your team with practical skills for immediate application.
Our experienced trainers offer a range of formats, from one-to-one coaching to large group sessions, and can create custom programs to fit your schedule and location.
Our Courses
Management Courses
| Course | Course Outline |
| Introduction to Team Leading | · The role of the Team Leader · The organisational requirements of the team leader · The team leader’s responsibilities (discrimination, diversity and welfare) · Setting and communicating objectives · Briefing the team · Leadership styles · Building the team |
| Principles of Management | · Effective leadership Styles · Emotional Intelligence · Performance management · Coaching & Mentoring · Decision making · Innovation · Stakeholder management · Professional image · Cost Benefit analysis Presenting a business case |
| Motivating Teams | · Characteristics of effective teams · Advantages of teamwork · Building a winning team · Barriers to effective teamwork · Stages in team development · Motivation theory · Motivating teams and individuals |
| Effective Recruitment and Selection | · Importance of getting recruitment and selection right · Writing job descriptions and personal specifications · Designing a job advert · Recruitment and selection procedures Interview techniques |
| Effective Change Management | · Managing change · Forces for change · Management and organisational behaviour · Behaviour modification · Stages in a planned change · Organisational resistance · Human and social factors to change · Culture change · Management responsibilities · Implementing change |
| Principles of Key Account Management | · The role of the Key Account Manager · Benefits of KAM · Components of Key Account Management · The KAM process · Stages of account management · Key Account selection · The Key Account team · The account manager as a marketer |
| The Manager as a Coach | · The similarities and differences between coaching and mentoring · The purpose of coaching for individuals, teams and organisations · Using coaching models to develop individuals – introduction to models and opportunity to try them out · The skills and competencies of the Manager as an effective coach · Evaluating the impact of coaching · Responding to the challenges faced in delivering coaching in the workplace · Creating a culture of trust |
| Conflict Management | · Causes of conflict · Signs of conflict · Investigating conflict situations · Resolving conflict situations · Negotiation in a conflict situation · Dealing with difficult situations · Having difficult conversations · Skills and Knowledge required for responding to conflict professionally · Controlling emotions · Repairing relationships following a conflict |
Soft Skills Courses
| Course/Workshop | Course Outline |
| Communicating for Success | · Communication methods · Listening skills · Verbal skills · Questioning skills · Writing for results · Business emails · Letter writing · Report writing · Briefing papers · The importance of body language |
| Excellent Customer Service | · The customer-orientated organisation · Who are your customers · Communication skills · Dealing with difficult situations · Setting service standards · Building customer relationships |
| Train the Trainer | · How people learn · Skills of an effective Trainer · Using Coaching to enhance learning · Structuring training sessions in different contexts · Designing and using training materials · Assessing learning · Giving feedback |
| Managing Your Time | · What is time management? · Managing your workload · Organising yourself · Managing time thieves · Delegation skills · Managing Stress |
| Presentation Skills | · Planning and designing presentations · Understanding your audience · Practising a whole range of techniques · Hints and tips for effective presentation · Presenting with style, flair and presence · Using support materials · Enlivening your presentation · Maintaining confidence and handling nerves · Dealing with questions |
Marketing Courses
| Course | Course Outline |
| Marketing Planning | · Understand the role of marketing in the achievement of organisational objectives · The marketing audit · Guide to constructing a marketing plan |
| Principles of Marketing for the Non-Marketers | · The role of marketing in the organisation · Achieving shared goals and objectives · Principles of marketing |
| Managing the Marketing Mix | · Effective use of the 7P’s · Managing the product portfolio |
Sales Courses
| Courses | Course Outline |
| Sales Management | • The skills and qualities of an effective salesperson • Communication skills • Prospecting skills • Building rapport • Preparing for the sales meeting • Need/problem identification • Presenting your products • Negotiation and handling objections • Closing the sale inc. trial close |
Mentoring Courses
| Courses | Course Outline |
| An Introduction to Coaching and Mentoring | · Understand the role and purpose of coaching and mentoring within an organisation · Understand the use of models used for coaching and mentoring in the workplace · Overview of the coaching and mentoring processes |
| Workplace Mentoring | · The similarities and differences between coaching and mentoring · The purpose of mentoring for individuals and organisations · Skills required to be an effective mentor · Using mentoring models in the workplace – introduction to models and opportunity to try them out · Evaluating the impact of mentoring · Peer mentoring · Responding to the challenges of being a mentor in the workplace · Creating a mentoring culture · The ethics of mentoring |
